A duvet needs little maintenance and normally lasts about 8 to 10 years on average. We recommend that you gently shake the duvet daily and aerate it regularly. Outside is best, but not in the full sunlight or in mist.

In normal use, a duvet only needs 1 wash in 4 to 5 years. That may not seem much, but really is enough. A synthetic duvet or a cotton duvet you can wash at home in the washing machine. Check the instructions on the label and that the duvet has enough space in the drum. Drying can usually be done at a low temperature in the tumble dryer but check the instructions on the label as well. Tip: Put a few tennis balls in the dryer to whip up the filling.

For all down, wool and silk duvets we recommend cleaning them chemically. Also, if you have a double duvet or larger we recommend you take the duvet to the laundrette or dry cleaning. Caution: There is always a small risk of shrinkage or loss of thickness when you wash or dry clean a duvet.

The pillow that suits best varies from person to person. In general, front sleepers like a low and soft pillow. Side sleepers benefit from a thicker and higher pillow and for back sleepers a medium and relatively sturdy pillow is the best choice. 

We recommend washing your pillow for hygiene once every 2 months. A pillow of wool, down or synthetic material can be placed in the washing machine. A foam cushion can also be placed in the washing machine, but please check the instructions on the label carefully. Do not put more than 2 pillows in the washing machine at the same time. After the wash rinse again, to make sure all the detergent is out.

After washing dry the pillows in the tumble dryer on the lowest setting or on the wool programme. Foam cushions should not be tumble dried. Tip: Put a few tennis balls in the dryer to whip up the filling.

A pillow can last between 2 and 5 years, depending on the filling and usage. Tip: Keep your pillow fresh and clean longer with a Molton Pillowcase. The Molton pillowcase absorbs moisture and protects your pillow.

Our customer Service is available Monday to Friday 09.00 to 17.00.

Call us: +31 (0)343-442144
Email us: info@essenzahome.com (We respond during opening hours within 4 hours)

WhatsApp: +31(0)6-12901483
Live Chat: Chat with an employee (customer service opening hours only)


Would you rather send a letter?
Feel free to send one to the following address:

ESSENZA HOME B.V.
Industrieweg Noord 12
3958 VT Amerongen
The Netherlands

Our products are produced and developed with the greatest care. If you have a complaint about an item, we will try to resolve this as well as possible for you. Please contact our customer service. 

Do you have a complaint about an item that you bought from another website/store? Then we advise you to contact us through the store from which you bought the item. The retailer can then handle the complaint with you.